Shipping, Returns & Exchanges

We want shopping with Rue Gear to feel simple and worry-free. If you ever need help, just email us we’re always happy to assist. You can reach us at info@ruegear.com and we aim to respond within 12 hours.

Shipping

United Kingdom

All UK orders are shipped free of charge using Royal Mail Tracked 48.

  • Orders are dispatched within 24 hours on business days.
  • Delivery usually takes 2–3 working days.
  • You’ll receive tracking details as soon as your order is on its way.

International

We also ship internationally.

  • Shipping costs for orders outside the UK are calculated at checkout.
  • Delivery times vary depending on location.
  • Any customs or import charges are the responsibility of the customer.

Returns

United Kingdom

If you’re not completely happy with your gloves, you can return them within 30 days of delivery.

  • Returns are free for UK customers.
  • Simply email info@ruegear.com with your order number.
  • We’ll send you a free, tracked Royal Mail return label.
  • Once we receive the gloves and check they’re in new, unused condition, we’ll process your refund.

International

For customers outside the UK:

  • Returns are welcome within 30 days.
  • Return shipping costs are the responsibility of the customer.
  • We recommend using a tracked service for peace of mind.

Returns are sent to:

Rue Gear Ltd.,
Unit 14, Nuffield Road,
Nuffield Industrial Estate,
Poole,
Dorset,
BH17 0RB,
United Kingdom

Exchanges

Need a different size or style? No problem.

United Kingdom

  • Exchanges are free within 30 days, subject to availability.
  • Email info@ruegear.com and we’ll guide you through it.
  • We’ll provide a free return label, and send out your replacement once the original item arrives.

If the item you want isn’t available, we’ll simply issue a refund.

International

For international orders, customers cover:

  • Return shipping of the original item.
  • Shipping costs for the replacement item.

Just email us first and we’ll help make it as smooth as possible.